Question 1

I've just noticed my delivery address is wrong, can you help?"

Accepted Answer

We will try!  Please contact us immediately and if your order hasn't been dispatched, we can change the address for you.  Unfortunately if your order has already been dispatched, there won't be anything we can do.

Question 2

I'd like to order a cake box for a specific day, is that possible?"

Accepted Answer

As we are only a small company, we only bake across Tuesday/Wednesday.  This means that unfortunately we don't have capability to accept pre-orders (except for large orders/events) for a specific day.
 
All orders that are received by 4pm on a Monday will be baked that week and posted out on a Wednesday - meaning you should receive them by Friday.

Question 3

I want to order multiple cake boxes, how much will I pay for delivery?"

Accepted Answer

This depends on how many boxes you order and whether you want all the boxes to go to the same address.  If you want the boxes to go to different addresses, then a separate order will need to be submitted for each address and you will need to pay delivery on each order.
 
If you want to order multiple boxes for the same address, then we can include up to 2 boxes per delivery charge.
 
This means if you order 2 boxes and choose the First Class postage option, you will just pay one delivery charge.  If you order 3 or 4 boxes, then you will need to pay 2 delivery charges as it will need to go as 2 packages.  This is due to the weight restriction per package. 
 
The delivery charges will be calculated before you checkout, so you will be able to view how much the delivery charge is before you decide to buy.

Question 4

Can I place a single order with multiple addresses?

Accepted Answer

Sorry, at the moment we can only manage a single delivery address per order.  If you'd like boxes to go to a number of addresses, you will need to place multiple orders.

Question 5

How much do you charge for delivery?

Accepted Answer

We currently offer delivery through Royal Mail:
First Class delivery (which should arrive in 1-2 days Mon to Sat) which is £4.45

We keep our prices fair and only charge the prices that we pay Royal Mail, so we do not over-charge for delivery.

However, if you live in Leeds, if you are within 8km of LS16 then local delivery is available for £1.  This is automatically calculated based on your delivery postcode. 
 
*Also, see the FAQ above for "I want to order multiple cake boxes, how much will I pay for delivery" for how the delivery charges are calculated for multiple boxes.

Question 6

Where do you deliver to?

Accepted Answer

Our cakes can be delivered to any address in the UK.  We currently use Royal Mail for all of our deliveries.  We don't currently offer any option to deliver outside of the UK.

Question 7

Do you post outside the UK?

Accepted Answer

No.  Unfortunately (at the current time at least!) we only post within the UK.

Question 8

How are the cakes packaged?

Accepted Answer

The cakes are wrapped in greaseproof paper, and then packed securely into a box using shredded cardboard.  The box is then sealed inside a compostable courier bag to make it waterproof.

Question 9

Do your boxes fit through my letterbox?

Accepted Answer

Our boxes are sized 27cm x 17cm x 5 cm - so should fit through most letterboxes. 
 
Please note, if you order more than one box, then the package will be too big to be posted through a letterbox.

Question 10

What happens if I'm (or the recipient is out) when the cake box is delivered?

Accepted Answer

If you have ordered a single cake box, and you/the recipient is out then the cake box should fit through the letterbox.  If it doesn't fit (e.g. you have a box/cage behind the letterbox, or you have ordered multiple cake boxes), then the postman/woman may attempt to leave with a neighbour, otherwise they will leave a card for the package to be collected by the recipient the following day.
 
If you are ordering for somebody else (even though you may want it to be a surprise) we recommend you inform them that they may be receiving a parcel on Thursday/Friday so they can ensure they are in.

Question 11

I'm ordering a box as a gift for somebody, can I include a message in the box?"

Accepted Answer

Yes you can.  When you are on the My Cart page (after selecting the cart icon) there is an option to 'Add a personalised message'.  Select this link and write your message in the text box that appears.  
 
This message will then be handwritten onto a card that is included in the box.
 
We do ask you keep your message to a maximum of 20 words, which helps ensure we can fit your message onto the card!  We just hope that you don't wish to use supercalifragilisticexpialidocious 20 times...

FAQs

I've just noticed my delivery address is wrong, can you help?"

I'd like to order a cake box for a specific day, is that possible?"

I want to order multiple cake boxes, how much will I pay for delivery?"

Can I place a single order with multiple addresses?

How much do you charge for delivery?

Where do you deliver to?

Do you post outside the UK?

How are the cakes packaged?

Do your boxes fit through my letterbox?

What happens if I'm (or the recipient is out) when the cake box is delivered?

I'm ordering a box as a gift for somebody, can I include a message in the box?"

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Information

About
How it works
CAKE PREMIERES
Delivery & Returns
FAQs
Allergens
Contact Us

FAQs

I've just noticed my delivery address is wrong, can you help?"

I'd like to order a cake box for a specific day, is that possible?"

I want to order multiple cake boxes, how much will I pay for delivery?"

Can I place a single order with multiple addresses?

How much do you charge for delivery?

Where do you deliver to?

Do you post outside the UK?

How are the cakes packaged?

Do your boxes fit through my letterbox?

What happens if I'm (or the recipient is out) when the cake box is delivered?

I'm ordering a box as a gift for somebody, can I include a message in the box?"

Follow us on Social media

Information

About How it works CAKE PREMIERES Delivery & Returns FAQs Allergens Contact Us

About
How it works
CAKE PREMIERES
Delivery & Returns
FAQs
Allergens
Contact Us